Privacy Policy for European Collision Center, LLCWelcome to our online platform. Your privacy is important to us, and this Privacy Policy explains how European Collision Center, LLC ("we," "us," or "our") collects, uses, discloses, and protects your personal information when you use our site and services. By accessing or using this service, you agree to the practices described in this policy.1. Information We CollectWe collect information necessary to provide our auto body repair and related services effectively and securely. This includes:- Personal Identification Information: such as your name, mailing address, phone number, and email when you contact us or request services.- Vehicle Information: details about your vehicle including make, model, year, Vehicle Identification Number (VIN), and repair history.- Payment Information: when applicable, details needed to process payments securely via authorized third-party processors.- Device and Usage Data: technical data collected from your device and browsing activity on our site, such as IP address, browser type, pages visited, and time spent on our platform. This helps us improve service quality and security.2. How We Use Your InformationWe use collected data to:- Provide and manage collision repair and related services in adherence to manufacturer specifications.- Communicate with you about appointments, service updates, and customer support.- Process payments and billing.- Enhance the security and functionality of our online platform.- Comply with legal obligations and resolve disputes.- Conduct internal analytics and quality assurance to improve our service offerings.3. Legal Basis for Processing Personal DataUnder applicable data protection laws such as the GDPR, we process your personal information based on:- Your consent where required.- The necessity to perform a contract (e.g., executing repair services).- Compliance with legal obligations.- Our legitimate interests in providing and improving our services, maintaining security, and protecting against fraud.4. Sharing Your InformationWe do not sell or rent your personal information. We may share your data with:- Trusted service providers and partners that assist us in delivering our repair and billing services, who are contractually obligated to keep your information confidential and secure.- Legal authorities or regulatory bodies when required by law or to protect our rights.- Other third parties only with your explicit consent.5. Data RetentionWe retain your personal information only as long as necessary to fulfill the purposes outlined in this policy, comply with legal requirements, resolve disputes, and enforce agreements.6. Your Rights and ChoicesDepending on your location and applicable laws, you may have rights regarding your personal data, including:- Accessing the data we hold about you.- Requesting correction or deletion of your personal information.- Objecting to or restricting processing.- Withdrawing consent where processing is based on consent.- Data portability.To exercise any of these rights, please contact us in writing at the address below.7. Security MeasuresWe implement appropriate technical and organizational measures to protect your personal data against unauthorized access, alteration, disclosure, or destruction. This includes secure facilities, access controls, and staff training.8. International TransfersIf your data is transferred outside of the region where it was collected, we ensure that appropriate safeguards are in place to protect your information in accordance with applicable data protection laws.9. Cookies and Tracking TechnologiesOur site may use cookies and similar technologies to enhance user experience and analyze usage. You can control cookie preferences through your browser settings. Disabling cookies may affect certain functionalities of the platform.10. Children’s PrivacyOur platform and services are not directed to individuals under the age of 16. We do not knowingly collect personal information from children below this age.11. Changes to This Privacy PolicyWe may update this policy periodically to reflect changes in our practices or legal requirements. Updates will be posted on this page with a revised effective date.12. Contact InformationEuropean Collision Center, LLC 190 Napoleon Street, Suite A San Francisco, CA 94124 For any questions or requests concerning your privacy or this policy, please contact us by mail at the above address.Thank you for trusting European Collision Center, LLC with your collision repair needs. Your privacy and satisfaction are our top priorities.